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Having a call accounting system will record specific information about phone usage and then organize that data so that the resulting reports can be used to give you a better understanding about how your phone system is being used and what can be done to make it better.
One of the very best ways to lower telephone operating costs, call accounting can, at the same time, increase employee productivity and output. By evaluating and recording calling activities like the amount of time spent on each call, hold time and where calls are coming from, call accounting programs and software can help you to establish higher standards and allocate costs more efficiently.
With Call Cruncher's web-based call accounting program, no special software or equipment is needed to receive unlimited access, multi-site notification and real time reporting. There is never a need for one dedicated computer system to handle your phone accounting needs. In fact, Call Cruncher provides a means for you to learn from your phone through the same browser you are using to access this information!
When you need more information about the communications system in your business than a typical phone bill can give you, a good call accounting system could be a perfect fit. With Call Cruncher, not only can you monitor your employee's phone usage, but you can also track and analyze costs
associated with your telecommunications department on a daily, monthly and yearly basis, see where your calls originate, and review client billable time. Call accounting is the very best way to increase
business productivity and decrease telephone operation cost.
Experts say that on average, 22% of employee calls on company time are personal.
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