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Account Code Call Totals Reports the volume of incoming calls grouped by the Account Code Account Code Hourly Charge View individual charge reports for accounts based on a per hour charge. Area Code Totals Reports the volume of calls grouped by the area code Call Details Reports the incoming and outgoing call details within specified time frame Call Totals Measures the call totals based on usage numbers including incoming and outgoing phone calls occurring in your system Day of the Week Totals The daily call totals organized by day of the week Departmental Call Details Show the detailed call records for each Department Departmental Calls Reports the volume of incoming and outgoing calls based on each department in your organization Departmental Calls (with Extensions) This report details ypur chosen Departments' call totals as well as a call total breakdown of the Extensions in each Department displayed. Departmental On Hold Average This report outlines the total calls and duration a specified department puts calls on hold during the chosen time period and the average time the esxtension leaves the call on hold. Direct Dial Call Totals Display the total amount of calls on a Direct Dialed Number basis Direct Dial Details The call details based on the number dialed which reached your phone system directly Direct Dial Regional Call Totals Total number of calls broken down by region (and area code) Direct Dial Unique Call Totals This report totals the unique caller ids for each Direct Dial number Dropped Call Totals The total number of dropped calls per day. A dropped call is defined as a caller hanging up while on hold or during an active phone call. Extension Area Code Totals Reports the volume of calls grouped by the area code by extension Extension Area Code Totals (Single) Reports the volume of calls grouped by the area code by a single extension Extension Call Details This report details all calls by chosen dates and extensions Extension Call Duration Average Reports the average call duration per each extension in your phone system Extension Call Totals Reports the volume of incoming and outgoing calls based on each extension in your organization Extension Day of the Week Totals (Single) The daily call totals organized by day of the week and by a single extension Extension Detail (Multiple) View and analyze a multiple extensions summary of placed and received phone calls as well as total call duration. Extension Detail (Single) View and analyze a single extensions summary of placed and received phone calls as well as total call duration. Extension Hourly Call Totals The daily volume of incoming and outgoing calls by hour of the day broken down by extension Extension Last Call Detail This report shows Extension Call Details for the last leg of the call Extension On Hold Average This report outlines the total calls and duration a specified extension puts calls on hold during the chosen time period and the average time the esxtension leaves the call on hold.

Extension Prep Time (Single) Evaluate how much time each extension spends between phone calls. Extension Status Review a constantly updated screen that shows the current status of the chosen Extensions. Extension Status History Review the chosen extension's status history ExtensionCruncher This customizable report allows you to choose which Extension specific fields to include in displaying this printer friendly, batch style daily report. Frequent Phone Numbers See the Phone Numbers most often received (incoming) or dialed (outgoing) from your phone system. Frequent Phone Numbers by Extension Frequent Phone Numbers by Extension Frequent Phone Numbers by Line Number Reports the phone number frequency by line number Hosted Call Details Owners of a Phone Network (such as a VoIP system) can view the details of each record generated on their system. Hosted Call Totals Owners of a Phone Network (such as a VoIP system) can view the call totals generated on their system. Hourly Call Totals The daily volume of incoming and outgoing calls by hour of the day. Interoffice Call Totals View the total call amount and total duration of all Interoffice Calls Interoffice Extension Call Details Displays the Interoffice Call details by chosen extension Linenumber Call Details View complete call information based on the linenumbers in your phone system. Linenumber Hourly Call Totals This report shows each selected Linenumber's hourly Call Totals. Longest Phone Calls See the longest outgoing and incoming phone calls during the specified time frame MarketCruncher Analyze your marketing campaigns by comparing the results from each individual marketing placement. Off Premise Transfer Details Displays the details for each call that was transferred from your phone system to an outside line, or off premise, phone number. Off Premise Transfer Totals Provides total number of calls transferred to off premise, or outside line, phone numbers. Office Code Totals This report details where the incoming calls are originating by the office code and city / state. The Office Code is defined as the middle three digist in a 10 digit phone number. (i.e. the XXX in the example 123-XXX-4567) On Hold Average This report outlines the total amount of calls placed on hold per day and the average time the calls are on hold . Phone Number Details (Caller ID / Dialed ID) This report includes Caller ID details (on Incoming calls) and Dialed Number details (on Outgoing calls) where applicable. Phone Number Totals (Caller ID / Dialed ID) This report totals the Caller ID details (on Incoming calls) and Dialed Number details (on Outgoing calls) where applicable. SalesCruncher Track and analyze the effetiveness of your Sales Force and their phone usage over a specified time period. This interactive report will also provide detailed analysis to help you make decisions. SearchCruncher Basic The powerful SearchCruncher Basic allow you to sift through all your past call records with precision searching to find specified records, numbers, dates, etc. Unanswered Call Totals Reports the number of calls that were unanswered in the specified time period. Generally, this includes calls placed to your Phone System that were not answered. Unique Phone Numbers by Extension By Extension it shows all unique calls